Information & FAQ

Please find below questions which we are asked most often.

Click on a question to view the answer and if there is a question that you have which we have not listed on the site, please do not hesitate to email us at info@xpress-despatch.co.uk with your question and a member of staff will reply.

Please indicate on your email if you would like your question to be added to our site!


Questions.

How is the volume weight of a parcel calculated?

How should my parcels be packaged to ensure safe transit?

I don’t have an account with Xpress Despatch, can I still use their services?

Can the carriage charges be forwarded to the delivery address?